TERMS AND CONDITIONS OF SERVICE

Clients (students and parents/guardian)’s use of our services is subject to legally binding terms and conditions as specified herein. Carefully read the following terms and conditions before accessing or using our service. The use of our services indicates the acceptance of the following terms and conditions and client’s agreement to be bound by them.

The following terms and conditions form a binding agreement between client and Book Smart Tutors (BST). We may change these terms and conditions at any time without advance notice. BST reserves the right to alter these terms and conditions. The continued use of our services after any change means client has accepted the changed terms and conditions.

BST acts as agent on behalf of the tutor and will introduce the tutor to the client in need.

1. FEES AND PAYMENT

The billing process will be under the control of BST who shall send an invoice of the fees to the client prior to the tutoring session(s). The fees will be calculated at a rate agreed in advance between Book Smart Tutors and the Client based on the price list provided by BST. The client must pay the full fees to Book Smart Tutors at least 24 hours before the first tutoring session. The client shall sign and ensure that each timesheet is correct. Payments must not be made directly to the Tutor at any time. 

2. CANCELLATION POLICY

If the Client has to cancel the tutoring session for any reason, BST must receive a notification email or phone call at least 6 hours prior to the scheduled session. Failure to do so could result in full fees due for the scheduled session time. In all cases, Book Smart Tutors will try to arrange a makeup class.

3. NON-SOLICITATION

Clients are not permitted to make any arrangements for tutoring service with a tutor introduced by BST.  Any payments of service shall be made directly to BST by clients.  BST reserves its right to take any legal actions against any breaches of this policy. This obligation shall continue notwithstanding termination of tutoring service.

4. LIMITATION OF LIABILITY AND INDEMNITY

In no event will Book Smart Tutors be liable for any direct or indirect damages arising out of access to or use of its tutoring services beyond its service fee received from clients.  As a condition of your use of this service, you agree to indemnify BST from and against any and all liabilities, expenses (including legal fees) and damages arising out of or related to the carrying out of the tutoring by a Tutor introduced by Book Smart Tutor.

5. ADULT’S ACCOMPANYING OF STUDENTS

For students under 18 years old, a parent or guardian must be present in the building during the tutoring session. If a parent or guardian is absolutely unable to accompany the child, then another authorized and responsible adult must accompany them.

6. CONDUCT

Client agrees that he/she will treat the tutors with respect and not use obscenities during the tutoring session(s), make threats, or discuss matters other than those directly related to the academic subject for which he/she seeks help.

7. REFUND POLICY

All completed tutoring sessions are non-refundable. In the case where the tutoring package is partially completed, the balance can be refunded less administration fee on a case-by-case scenario. However, the hourly rate for the completed tutoring sessions will be charged at full price with no discount.